3
411
Shipping & Returns - BM Animals

Shipping & Returns

We try to serve you the way we expect to be served!

Our shipping rates are as follows:

Real time Australia post - Standard shipping cost of $10 per order so if you can share with a friend to dilute the shipping cost

All orders are shipped within 3 working days - if we need to extend this ETA we will email you to advise you of delays. If you have not received an order within 7 days, please notify us by email at: orders@bmanimals.com.au

Altenatively - choose to order and pay online and pick up from one of our farmers market stalls - no delivery cost applies. Choose "pick up from store" option at the "shipping" section of the checkout and remember to advise us which market you will be visiting to pick up your order in the Comments section of the delivery information.

Refund and Returns

Your satisfaction is our first priority at BM Animals. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:

BM Animal Wellbeing
125 Neale Street, Bendigo Victoria 3550

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.